Mission Vision Values

Our Mission

In conjunction with community partners, Lutheran Homes Kitchener-Waterloo provides quality programs and facilities that enable people with housing, medical and social needs to live with dignity and respect.

Our Vision

Lutheran Homes Kitchener-Waterloo, a faith-based ministry, will be a leader in providing superior care through innovative services and community partnerships that enable people to live with dignity and respect.

Our Values

As a Christian-based organization, our day-to-day activities are focused on building a community of caring, service-oriented people...

We Value People

• We are a family of caring individuals, committed to serving our residents, their families, our staff, our volunteers and our communities.
• Corporately, we promote a sense of belonging through honest, open communication and teamwork.
• Individually, we treat others with dignity and respect and serve the interests of Lutheran

Homes Kitchener-Waterloo by giving these interests our attention and energy.

We Value Integrity

• We practice honest and ethical leadership and management.
• Corporately, we create a trusting environment by being transparent and open, and by being true to our words.
• Individually, we serve in an honourable manner, saying what we mean and meaning what we say. We are accountable for our decisions and choices.

We Value Excellence

• We embrace change to delight those we serve.
• Corporately, we are committed to continually improving our services, balancing the needs of residents and staff with good stewardship and accountability.
• Individually, we welcome innovative initiatives that are openly evaluated, helping us to foster

A learning and results-oriented environment.

We Value Partnerships

• Co-operation and collaboration are intrinsic to the way we grow and manage risk.
• Corporately, our success is achieved in partnership with our residents, staff, volunteers, community and funders.
• Individually, we actively cultivate relationships with partner groups and organizations to increase knowledge, resources and learning.